1 Year Free Tune Up
Fond du Lac Cyclery will provide a free tune-up (The Loop) with the purchase of any new bicycle from our store. This free tune-up must be redeemed within 12 months of the purchase date. Customers may choose to use their free tune up early (i.e., purchase the bike in March and have the tune up performed in November). Fond du Lac Cyclery will not honor one year free tune ups beyond 13 months post bicycle purchase.
Free Adjustments for a year
Fond du Lac Cyclery will provide free brake and shifting adjustments for one year after the purchase of your bike. Cables stretch, we get it. Let’s keep you riding!
Returns and Refunds
30 day return policy on most new items, 14 day return policy on used items
*Items must be in new condition, with original packaging and include all manuals and accessories provided with the product with the exception of items covered by the Bontrager 30 day guarantee. No returns on some special order, re-stocking fees may apply.*
In accordance with CH.98, Wis Stats., should the electronic scanner price be higher than the posted or advertised price, the customer shall at least be refunded the difference.
Price Match
We recognize that there are many discounts in the bike industry as we all try to recover from the supply chain issues from the pandemic. While we are not discount dealers and we pride ourselves on providing high-quality products and services at fair prices, we appreciate the opportunity to earn your business and stay competitive in an ever-changing market. We will price-match product from trekbikes.com, giant-bicycles.com, and liv-cycling.com. While we are not Specialized or Cannondale dealers, we will attempt to price-match for comparable product. Contact us with questions.
Price match must occur at time of purchase.
Trade in
Fond du Lac Cyclery will evaluate trade-ins on a case-by-case basis. Generally, we do not accept department store or direct to consumer bikes on trade-in as they were not professionally assembled. BicycleBlueBook.com value guide is used to give a ball-park estimate of trade in values. Trade-ins will not be considered for bikes with missing or obstructed serial numbers.
Discounts
As a small business and responsible employer, we do our best to maintain fair pricing on our product and transparently label our product. Unless a promotion mentions otherwise, the list price is the price.
We do offer a 10% discount for the following groups with ID: Military, EMS, Fire, Police.
Service Warranty
While we strive for the highest quality bicycle service, we are human and may make mistakes. If you are not satisfied with the bicycle service you received*, bring the bike back within 2 weeks and we will remedy the issue at no cost.
*if an issue arises within 2 weeks that was not related to the bicycle service received or is due to regular wear and tear (i.e. a flat tire from running over a sharp object), we will remedy the issue at standard cost.
Abandoned Property
All items not picked up within 90 days will be subject to Wisconsin Abandoned Property Law and will become the property of Fond du Lac Cyclery. Any payment will be forfeited. We will work in good faith to ensure that customers are provided sufficient reminders prior to the end of the 90 day period.
A $3/day storage fee will be assessed for items not picked up within 3 days of notification of completion of service unless alternate arrangements have been made in advance.
Participation in Group Rides and Events
Our goal is to make group rides and events as enjoyable and inclusive as possible. While we generally adopt an “all are welcome” stance, we reserve the right to exclude individuals from rides and events. Reasons why an individual may be excluded from rides and events include but are not limited to: inappropriate, aggressive, threatening, or discriminating behavior, reckless or dangerous riding practices, failure to follow the rules of the ride, failure to wear proper protective equipment, failure to complete the waiver. We will make clear in all event descriptions the level of difficulty for the ride, level of support provided, and distance of the ride so riders can choose an event that matches their interests and abilities.
NICA Discounts
Eligibility:
Current NICA athletes who are fully registered in Pitzone, have all fees paid, and are considered “in good standing” are eligible for discounts at Fond du Lac Cyclery on select products. Current, licensed NICA coaches in good standing are eligible for some, but not all discounts. Riders and coaches will be asked to show current license status at time of purchase (can be downloaded in Pitzone)
Bike Discounts:
Eligible athletes and coaches may purchase one bike per calendar year at the discounted price. The bike must be a mountain bike that is reasonable for use for NICA events.
TREK MOUNTAIN BIKES: 25% off the full MSRP on a Marlin, X-Caliber, Roscoe, Procaliber, Supercaliber, Top Fuel or Fuel EX (framesets also included, Project One excluded). Coaches may also purchase the following e-bikes using the discount: Rail and Fuel EXe
ALL OTHER NEW MOUNTAIN BIKES: 10% off the full MSRP
USED MOUNTAIN BIKES: 10% off the list price
Parts and Accessory Discounts:
The parts and accessories must be reasonable for use for NICA events.
TREK/BONTRAGER: 25% off the full MSRP of MTB Shoes (limit 2 pair per year) as well as Blaze, Rally, and Circuit helmets (limit 2 per year).
ALL OTHER PARTS AND ACCESSORIES: 15% off the full MSRP
Your end of the deal:
By accepting these discounts, you agree that these items are for your use only. Products purchased with the NICA discount are not to be given to others. You agree to represent both Fond du Lac Cyclery as well as the brands purchased in a positive manner as well as stay in touch with the shop both in person and via social media. You also agree to follow all NICA rules and guidelines as well as your team code of conduct. Failure to do so may result in the termination of access to these discounts.
Test Rides
We offer free test rides each day that we are open. In order to test ride, the customer must provide a valid ID and credit card to be held securely while they test ride. Minors must be accompanied by a responsible adult. Helmet must be worn at all times and daytime running lights must be used (both will be provided to you). Fond du Lac Cyclery reserves the right to deny a test ride to any person at any time and WILL deny access to test rides to anyone who appears to be under the influence of drugs or alcohol.